Kirkriya Privacy Policy — Your data is safe with us

1Introduction

Kirkriya understands how valuable your personal information is. This Privacy Policy clearly sets out what data kirkriya collects, how it is used, who it may be shared with, and how you can stay in control of your own information.

By using the Kirkriya website or mobile app, you are considered to have accepted this Privacy Policy. It's worth taking a moment to read it — especially the "Your Rights" section, which explains exactly what you can do with your data.

If anything in this policy is unclear, reach out to kirkriya's 24/7 support team at support@kirkriya.best — they'll walk you through it in detail.

2What Data We Collect

Kirkriya collects different types of data in different situations. Below is a detailed breakdown across three categories.

What You Provide at Registration & KYC: When you register, you provide your name, mobile number, and date of birth. During KYC verification, you'll also need to submit your National ID details and a photo. This information is used solely for age verification and identity confirmation — nothing else.

Data collected automatically while you use the platform: When you use kirkriya, certain data is logged automatically — including the device you logged in from, your IP address, the pages you visited, and how long you spent on them. This information is used by kirkriya's security and technical teams to improve system performance.

Transaction Data: Payment method details used during deposits and withdrawals — including bKash/Nagad/Rocket numbers, transaction amounts, and timestamps — are retained as part of our legal obligations for financial record-keeping and anti-money laundering compliance.

• Kirkriya never stores your credit or debit card details.
• Gaming history (bets, wins, losses) is linked to your account.
• Records of customer support conversations are used to improve our service.
• When using the mobile app, your device model and OS version may be collected.

3How We Use Your Data

Kirkriya uses collected data only for specific, legitimate purposes. The key purposes are outlined below:

• Account Management: For login, password resets, KYC verification, and account security.
• Transaction Processing: To ensure deposits and withdrawals are processed correctly.
• Security: To detect and prevent fraud, money laundering, and unauthorised access.
• Personalized Experience: To show you relevant offers based on your preferred sports or game categories.
• Contact: To send important updates, transaction confirmations, and security alerts.
• Legal Obligation: To maintain records in compliance with licensing authority requirements.

Kirkriya does not share your data with third parties for marketing purposes. Any promotional messages are sent exclusively through kirkriya's own channels, and you can unsubscribe at any time.

4Who We May Share Your Data With

Kirkriya does not sell your data. However, limited information may be shared with specific parties in certain defined circumstances — all of which are set out transparently below:

Every party with whom data is shared is bound by a confidentiality agreement with kirkriya — they are not permitted to pass that data on to any third party.

5Cookie Policy

Kirkriya's website uses cookies — small files stored in your browser that help improve your experience on return visits. Cookies are not a way to steal personal information; they simply help the site function properly and remember your preferences.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain features on kirkriya.

6Security Measures

Kirkriya uses industry-standard security technologies to protect your data. Here's what we actually do in practice — not just in principle:

All data transfers are secured with 256-bit TLS encryption, meaning every piece of information traveling between your browser or app and kirkriya's servers is fully encrypted. Even if intercepted, it cannot be read.

Sensitive data stored on our servers — such as passwords and ID document details — is kept in hashed and encrypted form. Even kirkriya staff cannot view your password directly.

Kirkriya's security team monitors the system around the clock. Unusual logins, unrecognized devices, and suspicious transactions are detected automatically, with immediate action taken.

7Data Retention Period

Kirkriya does not retain your data longer than necessary. Each category of data has its own retention policy:

• Account Information: For as long as your account is active, and for 5 years after closure — as required by law.
• Transaction Records: 5–7 years, in accordance with legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Conversation Records: 2 years.
• Website Access Logs: 90 Days.
• Analytics Data (Anonymized): 1 year.

Once the retention period ends, your data is securely deleted or anonymised so it can no longer be linked back to you.

8Your Rights

Kirkriya recognises your full rights over your personal data. You can exercise any of the following rights at any time — via live chat or by emailing support@kirkriya.best:

• Right to Access: You have the right to request details of what information kirkriya holds about you.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to Erasure: You may request deletion of your data upon account closure — any data beyond legal retention obligations will be removed within 48 hours.
• Right to Restrict Processing: You can request that your data be restricted from use for specific purposes.
• Marketing Opt-Out: If you no longer wish to receive promotional messages, you can unsubscribe at any time.
• Right to Lodge a Complaint: If you have a data protection concern, you can file a complaint with both kirkriya and the relevant licensing authority.

Once a request is received, kirkriya typically responds within 48 hours. For more complex requests, this may take up to 30 days.

9Minor Protection

Kirkriya does not collect data from or allow account registration by anyone under 18, under any circumstances. This is enforced through age verification at sign-up and identity document checks during KYC.

Should it ever come to light that a minor has registered an account, kirkriya will immediately close that account and delete any data collected.

10Policy Updates

Kirkriya may update this Privacy Policy when necessary. For any significant changes, registered users will be notified in advance via email or in-app notification.

Continued use of kirkriya after any changes have taken effect will be considered acceptance of the updated policy. We recommend reading the policy once whenever you receive a notification.

The Bengali version of this policy is kirkriya's official version. For any questions or concerns, please contact us at support@kirkriya.best.